Customer Service Representative at Onyx Beauty Hub

Job Summary

• We are seeking experienced and customer-focused individuals to join our team as Customer Service Representatives.
• The ideal candidates will be responsible for ensuring an outstanding customer experience by providing professional support, handling inquiries, and maintaining positive relationships with clients—both online and in-store.

Key Responsibilities

• Greet and assist customers courteously in-store, online, and via phone or social media.
• Respond promptly to customer inquiries and resolve complaints effectively.
• Maintain accurate customer records and update order information.
• Provide detailed information about products, services, and promotions.
• Collaborate with the sales and operations teams to ensure customer satisfaction.
• Follow up on customer interactions to ensure all issues are resolved.
• Uphold the brand’s image by delivering exceptional service at all times.
• Support daily administrative and showroom operations as needed.

Requirements

• Minimum of OND / HND / BSc in any related field.
• 2-3 years of experience in customer service, preferably in a beauty, fashion, or luxury hair brand.
• Excellent communication and interpersonal skills.
• Proficiency in the use of CRM tools, social media, and Microsoft Office.
• Strong problem-solving and multitasking abilities.
• Polished, confident, and well-presented demeanor suitable for a luxury environment.
• Must reside within or around Lekki and be available to work on weekends if required.

Compensation Package

• Basic Salary: ₦120,000
• Transport Allowance: ₦20,000
• Total Package: ₦140,000 monthly