Customer Service Representative at Onyx Beauty Hub

Job Summary

• The Customer Service Representative will serve as the primary point of contact for our customers, providing outstanding service both online and in person.
• This role requires someone who is articulate, responsive, and genuinely passionate about client care and the beauty industry.

Key Responsibilities

• Handle customer inquiries via phone, email, social media, and in-store.
• Provide accurate product information and tailored recommendations.
• Process orders, track deliveries, and manage after-sales service.
• Resolve complaints and issues promptly, maintaining a positive brand image.
• Collaborate with internal departments to ensure a seamless customer journey.
• Record and report customer feedback to help improve service quality.
• Maintain customer interaction records and CRM updates.

Requirements & Qualifications

• Minimum of 3-4 years’ experience in customer service (experience in beauty, fashion, or luxury industry is a plus).
• Excellent communication skills — both written and verbal.
• Proficient in using CRM tools, social media platforms, email, and chat apps.
• Strong interpersonal skills with a professional and polished demeanor.
• High emotional intelligence and ability to stay calm under pressure.
• Attention to detail and a customer-first mindset.
• Must reside around Ikate, Lekki or nearby areas — this is a key requirement.

Preferred Qualities:

• Knowledge of luxury hair products and customer preferences.
• Friendly, respectful, and customer-focused personality.
• Ability to manage multiple tasks efficiently and accurately.