Customer Service Representative (NYSC) at Kredi Bank

Job Summary:

•  We are seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services, including pricing, features, and availability.
• Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.
• Document customer interactions and maintain accurate records in the customer management system.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Identify and escalate priority issues to the appropriate teams when necessary.
• Stay updated on product knowledge, company policies, and industry trends.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications:

• BSc in a relevant field is required, additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to handle difficult situations with patience and empathy.
• Proficiency in using Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.