Customer Service Representative at Newedge Finance Limited

Location: Ogba Ikeja, Lagos

Job Description

• Open and maintain accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint
• Determining the cause of the problem, Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Updating account information
• Receiving calls and attending to customers complain and also proffering adequate solution
• Informs clients by explaining procedures, answering questions, providing information
• Updates job knowledge by studying new product descriptions, participating in educational opportunities.

Qualifications / Skills

• Candidates should possess an HND, BSc with 0 - 2 years work experience.
• Excellent verbal and written Communication.
• Computer Proficient.
• Social media savvy.
• Strong Analytical skills.

Salary
N40,000 - N60,000 monthly.