Customer Service Representative at Myafrimall Logistics Limited

Job Summary

• We are seeking a smart, dedicated, and customer-focused individual to join our team as a Remote Customer Service Representative.
• The role primarily involves supporting our customer service operations across the United States and Canada time zones, while also attending to other international and local customer engagements.
• Myafrimall Logistics Limited is currently seeking a smart, dedicated, and customer - focused NYSC Corp Member to join our team as a Customer Service Representative at our Akure Branch.
• This is a great opportunity for any serving Corp Member who is looking to gain real - world experience in logistics operations, customer service, and branch administration within a fast - growing and structured company.

Key Responsibilities

• Attend to walk - in and online customers professionally.
• Respond promptly to customer enquiries via calls, WhatsApp, and other communication channels.
• Provide accurate information about company services, shipping rates, and timelines.
• Conduct inspection of items for defects and report discrepancies.
• Process, document, and prepare shipments accurately.
• Maintain organised records of customer interactions and transactions.
• Monitor shipments and provide timely updates to customers.
• Support daily branch operations as assigned.

Requirements

• Must be a serving NYSC corp member posted to Akure or nearby axis.
• Strong communication and interpersonal skills.
• Customer - focused, professional, and well-presented.
• Basic computer literacy (Microsoft Office, WhatsApp Business, etc.).
• Ability to multitask and work under minimal supervision.
• Must be ready to learn and adapt in a fast - paced environment.
• Residence within or close to the Alagbaka / Oba-Ile axis is an added advantage.