Customer Service Representative at Myafrimall Logistics Limited

Key Responsibilities

• Attend to online customers and handle enquiries professionally.
• Process shipments and provide accurate information on services and charges.
• Respond promptly to customer complaints and follow up until resolution.
• Maintain proper documentation of transactions and customer interactions.
• Ensure a positive customer experience aligned with company standards.
• Support daily branch operations as required.

Requirements

• Minimum of OND / HND / B.Sc. qualification.
• Prior experience in customer service (logistics experience is an advantage).
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple customers.
• Basic computer literacy.
• Must reside within or close to Ojodu Berger and its environs.