Customer Service Representative at Mechanic on the Go

Job Summary

We are looking for a highly motivated and customer-focused individual to be the first point of contact for our customers at Mechanic on the Go. The Customer Service Representative will handle customer inquiries, manage appointments, and provide real-time updates to customers regarding their car repairs. You will play a key role in enhancing the customer experience, building trust, and converting inquiries into loyal clients.

Key Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, text, and in person at the workshop.
• Address all customer questions, concerns, and requests promptly and professionally.
• Engage with customers to understand their needs, provide accurate information, and guide them through our services.

Appointment Management:

• Schedule and confirm appointments for repairs and services.
• Ensure that all appointment-related information is accurately recorded and communicated to both the customer and workshop staff.

Customer Updates:

• Keep customers informed about the status of their vehicle during the repair process.
• Provide detailed explanations of completed repairs and services, addressing any questions to ensure customer satisfaction.
• Follow up with customers after repairs to gather feedback and reinforce a positive experience.

Client Conversion:

• Engage potential clients, explaining our services, pricing, and benefits to convert inquiries into appointments and loyal customers.
• Identify opportunities to promote additional services and repairs that may benefit the customer.

Administrative Duties:

• Accurately log all customer interactions and maintain records in the customer database.
• Assist in processing payments, issuing receipts, and managing paperwork related to repair services.

Customer Relationship Building:

• Build positive relationships with customers, fostering loyalty and trust in Mechanic on the Go.
• Be an ambassador of the Mechanic on the Go brand, promoting our values of reliability, transparency, and customer satisfaction.

Requirements

• Location: Must live in or near Ikeja, Lagos, to ensure easy accessibility to the workshop.
• Proven experience in customer service, preferably in an automotive or workshop setting.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to handle multiple inquiries, prioritize tasks, and manage time effectively.
• Basic knowledge of automotive services and repairs is a plus.
• Proficient in using computers and software for scheduling and database management.
• Detail-oriented, with a commitment to accuracy and professionalism.
• Availability to work Monday to Saturday.

Benefits

• Competitive salary with potential for performance-based incentives.
• Opportunities for training and career advancement.
• A supportive work environment with a focus on teamwork and customer satisfaction.