Customer Service Representative at MarbleClear Limited

Our client, a Quick Service Restaurant (QSR) seeks to hire a Restaurant Manager.

Location: Lagos - Lekki Phase 1, Admiralty, Ikoyi, Fola Osibo, Ikota, Orchid, Ikeja, and Surulere.

Key Requirements

• Minimum of OND, HND or Bachelor\'s degree in a relevant discipline.
• Relevant work experience in a Quick Service Restaurant (QSR), fast-food outlet or related hospitality environment.
• Good communication, interpersonal and customer service skills.
• Ability to work effectively in a fast-paced restaurant environment.
• Strong organisational, problem-solving and teamwork skills.

Key Responsilities

• Attend to customer enquiries, requests and complaints through designated communication channels.
• Provide accurate information about the restaurant\'s menu, products, services, promotions and policies.
• Receive and process customer orders, ensuring accuracy and timely communication with the relevant teams.
• Resolve customer complaints and service issues professionally, escalating complex matters where necessary.
• Follow up on customer concerns to ensure satisfactory resolution and maintain positive relationships.
• Maintain a high standard of customer service and ensure a pleasant customer experience.
• Collect and document customer feedback, complaints and recurring service concerns.
• Support order coordination between customers, kitchen staff and delivery personnel.
• Maintain accurate records of customer interactions, orders and complaints.
• Identify opportunities to improve customer satisfaction and service delivery.