Customer Service Representative at Luzoma Microsystems Limited

Job Summary

• We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.
• The successful candidate will be responsible for responding to customer inquiries, resolving complaints, providing accurate information about products and services, and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Handle customer complaints professionally and resolve issues promptly.
• Provide accurate information about the company's products and services.
• Maintain customer records and update relevant databases.
• Process customer requests, orders, and follow-ups.
• Escalate complex issues to the appropriate department when necessary.
• Build and maintain positive relationships with customers.
• Prepare periodic customer service reports.

Requirements

• Bachelor's Degree or HND in any discipline with 1–5 years of customer service experience (fresh graduates are encouraged to apply).
• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and as part of a team.