Customer Service Representative at Lily Hospitals Limited

Position Overview:

• We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.
• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information regarding products/services and company policies.
• Handle and resolve customer complaints in a calm and empathetic manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with other team members to ensure a seamless customer experience.

Requirements:

• Proven customer support experience or experience in a similar role.
• Bachelor’s degree or HND in Health and Information Management.
• 1-2 years relevant experience in the Health care industry.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using CRM software and other relevant tools.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.