Customer Service Representative at LexTorah

Key Responsibilities

• Respond promptly and professionally to enquiries via email, phone, and messaging platforms
• Provide accurate information about courses, schedules, fees, and company policies
• Handle student registrations, payments, and administrative documentation
• Follow up with prospective clients and maintain customer records
• Manage class scheduling and communicate updates to students
• Address and resolve customer concerns in a professional and timely manner
• Maintain confidentiality of student and company information
• Perform other administrative duties as assigned

Requirements

• First class or Second class upper in Business Administration, Communications, or related field
• 1–3 years of experience in customer service or administrative roles (experience in education industry is an advantage)
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Professional, patient, and customer-focused attitude
• Proficient in Microsoft Office and basic administrative systems
• Ability to work independently and as part of a team