Customer Service Representative at Jolly Energy Fleet Limited

Job Summary

• We are seeking a professional and customer-focused Customer Service Representative to join our team.
• The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and ensuring an excellent customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide timely resolutions.
• Process orders, requests, and customer account updates.
• Maintain accurate records of customer interactions.
• Provide information about products, services, and company policies.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet company performance and customer service standards.

Requirements

• OND, HND, or Bachelor's degree.
• Previous customer service experience is an advantage
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with Microsoft Office.
• Ability to work independently and as part of a team.
• Positive attitude and customer-first mindset.

Benefits

• Competitive salary.
• Career growth and development opportunities.
• Training and onboarding support.
• Friendly and collaborative work environment.
• Performance-based incentives.