Customer Service Representative at IO Furniture

JOB SUMMARY

• To drive sales and achieve revenue target by engaging both new and existing customers. 
• To generate more business opportunities for the company through engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
• To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
• Demonstrate a proven ability to network to deliver business results.

Task Complexities:

• Greet and welcome customers to the showroom.
• Respond to Clients’ enquiries in a professional and knowledgeable manner.
• Identify business opportunities by identifying prospects, profiles them and identify appropriate product solution for them.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and guidance.
• Make presentations to clients on the company’s product and services to facilitate the closure of sales.
• Obtain and articulate clients’ brief and assist them in identifying the solution they require.
• Provide clients’ with weekly update on their project or order.
• Ensure that clients complaints are resolved on time
• Ensure that email and telephone enquiries are responded to promptly within 24 hours.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update  departmental documentations  regularly as  assigned
• Update  showroom stock movement records daily
• Prepare daily activity reports 

Key Job Attributes:

Generic

• Oral and written communication skills
• Problem-solving, creativity 
• Ability to Multitask
• Ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity/Discipline
• Excellent interpersonal skills
• Strong negotiation skills   

Technical

• Administrative Skills
• Project management Skills
• Sound knowledge of the Company’s products and services
• Proficiency in the Microsoft Package
• Good understanding of the use of Social Media
• Networking skills  

Education & Experience:

Education:

• First Degree from a recognized University 
• MBA or M.Sc will provide an added advantage

Experience:

• Minimum of 5 years’ experience in a Customer service and sales oriented role.
• Previous experience in a furniture company would be an added advantage