Customer Service Representative, Intern at Dews and Petals Limited

Responsibilities

• Maintaining positive and professional attitude towards clients at all times.
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Responding promptly to queries.
• Communicating with clients through various channels.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Resolving complaints.
• Process forms, orders, requests and applications.
• Providing feedback on the efficiency of customer service process.

Requirements

• Inteerested candidates should possess a Bachelor's Degree in relevant fields.
• Minimum of 1 year experience.
• Effective problem-solving skills.
• Good communication and interpersonal skills.
• Must be organized and able to follow a schedule.
• Ability to multitask
• Attention to detail
• Proactive approach to support
• Efficient with the use of CRM Software.