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  • Posted: Oct 8, 2021
    Deadline: Oct 31, 2021
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  • Inguest Global Partners Limited is a Professional Service Consulting Firm and one of the fastest growing in Nigeria emerging as the Africa’s foremost People Consulting Firm.
    Read more about this company

     

    Customer Service Representative

    Job Functions

    • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
    • Maintain documentation of customer inquiries and responses for future reference.
    • Direct or route customer calls to appropriate personnel for assistance.
    • Handle dissatisfied customers politely and professionally.
    • Track and follow up on all customer request promptly.
    • Maintain broad knowledge of all company products, services, and promotions.
    • Identify and implement new process plans to improve customer support service.
    • Manage a large volume of customer calls in a friendly and courteous manner.
    • Provide exceptional customer service.
    • Greet and address customers in a friendly and respectful way.

    Experience, Qualification and Required Skills

    • Minimum of HND / B.Sc Degree from a reputable institution.
    • Must have completed NYSC.
    • Not more than 28 years.
    • The candidate must be very smart.
    • Excellent communication skills (both written & oral).
    • Good interpersonal skills.
    • Professional, able to maintain confidentiality and ethical behavior.

    Salary
    N85,000 monthly (gross).

    Other Benefits:

    • HMO, Pension, 13th Month, and Annual Leave Allowance.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng using “the job title” as the subject of the email.

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