Customer Service Representative (Inbound & Outbound Call Centre Agent) at Outcess Solutions Nigeria Limited

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor’s Degree in Mass Communication or other related fields.
• Candidate must have completed NYSC
• Candidate must be within the age bracket 23 - 30years
• Relevant experience (6months – 1year) in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Language Skills:

• Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.