Customer Service Representative II at Assetium Holdings Limited

Responsibilities

• Communicates with clients via phone and email;
• Provide knowledgeable answers to questions about products;
• Work with internal departments to meet client's needs;
• Maintaining a positive, empathetic, and professional attitude toward clients at all times;
• Responding promptly to client's inquiries;
• Acknowledging and resolving client's complaints;
• Knowing our products inside and out so that you can answer questions;
• Liaising with the operations and treasury officer on all transactions and due dates;
• Keeping records of clients interactions, transactions, comments, and complaints;
• Providing feedback on the efficiency of the customer service process;
• Draft emails and letter to defaulters;
• Welcoming walk-in clients and guests;
• Ensure client satisfaction and retention;
• And any other duties assigned.

Qualifications

• HND / B.Sc. in Mass Communication, Public Relations, Business Administration or related field;
• 1 - 3 years' of relevant work experience;
• Must possess an NYSC Certificate;
• Must reside within Abuja environs;
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills;
• Ability to multi-task, organize, and prioritize work;
• Great presentation skills;
• Problem-solving and decision-making skills;
• Proficient in Microsoft Office.