Customer Service Representative at Gmart Alliance

Key Responsibilities:

Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding Internopay’s products and services.

Issue Resolution: 

• Assist customers with account inquiries, transaction issues, and technical problems.
• Document all interactions and issues in the CRM system, ensuring clear and timely follow-ups.
• Escalate complex issues to the relevant departments when necessary.

Compliance and Procedures:

• Adhere strictly to company policies, procedures, and regulatory guidelines.
• Ensure that all customer communications and actions comply with internal controls and industry regulations.

Collaboration and Feedback:

• Work closely with teams across Finance, Compliance, and IT to resolve customer issues efficiently.
• Provide feedback and insights to management on recurring issues and opportunities for process improvements.

Continuous Improvement:

• Stay updated on product developments, industry trends, and regulatory changes affecting the financial services sector.