Customer Service Representative at FMR AGENCY

Job Summary

• We are seeking a professional and customer-focused Customer Service Representative to join our team.
• The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints promptly and professionally.
• Maintain accurate customer records using CRM software.
• Update and manage customer data in spreadsheets.
• Follow up on customer requests to ensure timely resolution.
• Collaborate with internal teams to improve customer satisfaction.
• Prepare customer service reports when required.

Requirements

• Minimum qualification: OND / HND / B.Sc. in a relevant field.
• Minimum of 3 years experience as a Customer Service Representative.
• Proficiency in CRM software.
• Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management.
• Computer literate with good knowledge of common office applications.
• Excellent written and verbal communication skills.
• Strong command of the English language and good linguistic skills.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.