Customer Service Representative at Fitplus Healthcare

Job Summary

• The Front Desk / Customer Service Representative is the first point of contact for members and guests at the fitness center. 
• This role is responsible for providing excellent customer service, managing check-ins, answering inquiries, promoting services, and ensuring a clean, welcoming, and professional environment at all times.

Key Responsibilities
Customer Service & Member Engagement:

• Greet all members and guests with a warm, friendly attitude.
• Provide accurate information about gym services, membership options, and policies.
• Address member inquiries, concerns, and complaints professionally and promptly.
• Encourage member engagement by promoting classes, events, and wellness services.

Front Desk Operations:

• Handle daily check-in/check-out of members using the club management system.
• Manage phone calls, emails, and walk-in inquiries efficiently.
• Schedule appointments or classes as needed.
• Process new memberships, renewals, cancellations, and payments.

Administrative Support:

• Maintain accurate records of member attendance and account information.
• Generate basic reports as directed by the Club Manager.

Requirements

• Candidates should possess an HND / Bachelor's Degree in related fields with 3 - 5 years work experience.