Customer Service Representative at First Excelsia

Our client, a World Class Recreation Centre is looking to fill the role below:

Jocation: Mowe, Ogun State

The ideal role holder will interact with customers to provide information in response to inquiries about services and resolve complaints. The position holder will act as a liaison, provide services information, answer questions, and resolve any emerging problems of customers with accuracy and efficiency.

Job Description:

• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions within given time frames and follow through to ensure resolution
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Collaborate with a team of Customer Service Reps and other departments to find appropriate solutions
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Determining the quickest, most effective ways to answer customers’ inquiries
• Prepare product or service reports by collecting and analysing customer information
• Any other duties as may be assigned

Person Specification:

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related disciplines
• Minimum of 3-5 years previous experience as a Customer Service Representative or similar role
• Strong phone contact handling and active listening skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong problem solving and analytical skills
• Ability to multi-task, prioritise, and manage self effectively
• Dedication to customer satisfaction