Customer Service Representative at Firmcare

Qualifications:

• Bachelor’s degree or HND in Linguistics, Communications or a related field
• Proven experience as Customer Service Rep
• Must be conversant with a Customer Service Software
• Strong communication skills

Skills/Responsibilities:

• Act as a liaison between the company and Customers
• Provide product/services information
• Answer phone calls, emails, and other forms of communication promptly and professionally.
• Effectively communicate information, instructions, or solutions to customers.
• Schedule appointments or reservations as needed.
• Gather feedback from customers to assess their satisfaction and identify areas for improvement.
• Ability to multitask.
• Must be able to pay attention to details.