Customer Service Representative at FD Naturales

The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.  

MUST-HAVE Requirements 

• Must live within Anthony, Maryland, or its environs.
• Must be able to use spreadsheets & other MS Office applications well
• Must be numeric, able to calculate numbers & keep tidy records
• Must be able to handle daily reporting
• Must have high learning quotient
• Must be available for immediate employment
• Must be a graduate
• Excellent communication and interpersonal skills.
• Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and to  work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
• Must be able to follow instructions, work with excellence & open to correction.  
• Attention to detail and a customer-first mindset
• Ability to upsell & cross-sell
• Ability to generate leads
• Must be fast at typing

Job Description

• Process orders from the website accurately, speedily, and efficiently. 
• Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
• Maintain records of customer interactions, transactions, and complaints 
• Assist customers with product and service selection based on their needs. 
• Identify opportunities to upsell or cross-sell products and services to meet customer needs. 
• Coordinate logistics by liasing with 3rd party logistics and tracking orders

Dress code

• Business casual

Work Hours 

• Monday- Friday: 9am-5pm
• Saturday: 10am-2pm