Customer Service Representative at FD Naturales

The Client Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.

Requirements 

• Minimum HND/B.Sc in Business, Marketing, Communications, or a related field & completed NYSC
• Must live within Anthony, Maryland, or its environs.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and to  work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
• Proficiency in Microsoft Office Suite, especially excel & word.  
• Attention to detail and a customer-first mindset
• Ability to upsell & cross-sell
• Ability to generate leads
• Must be fast at typing.
• Must be conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
• Minimum of 1-3 years experience in a similar role
• Must be available for immediate employment

Job Roles 

• Process orders from the website accurately, speedily, and efficiently. 
• Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
• Maintain records of customer interactions, transactions, and complaints 
• Assist customers with product and service selection based on their needs. 
• Identify opportunities to upsell or cross-sell products and services to meet customer needs. 
• Coordinate logistics by liasing with 3rd party logistics and tracking orders

Dress code

• Business casual

Work Hours 

• Monday- Friday: 9am-5pm
• Saturday: 10am-2pm