Customer Service Representative at Dews and Petals Limited

Key Responsibilities

• Answering Calls: Responding to incoming customer inquiries and addressing their concerns professionally.
• Providing Information: Offering accurate details about our services, pricing, and company policies.
• Issue Resolution: Identifying customer problems and providing timely and effective solutions.
• Data Entry & Customer Assistance: Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
• Follow-up: Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
• Service Improvement: Providing feedback on the efficiency of customer service processes to enhance overall performance.

Requirements

• A Degree (BA/BSc/HND) in a relevant field.
• At least 1 year of customer service experience.
• Excellent spoken and written English communication skills.
• Strong problem-solving abilities and a proactive approach to customer support.
• Good interpersonal skills with a customer-first mindset.
• Ability to stay organized and adhere to schedules.
• Multitasking skills and keen attention to detail.
• Proficiency in using CRM software and other relevant tools.