Customer Service Representative at Dews and Petals Limited

Responsibilities

• Answering Calls: Responding to Incoming customer Calls and addressing their needs and concerns.
• Providing Information: Offering Details about our services, prices and company policies.
• Issue Resolution: Identifying customer problems and providing effective solutions through the necessary means.
• Data Entry and Customer Assistance: Accurately documenting customer data and guiding clientsthrough processes and procedures.
• Follow-up: Post Interactive calls to ensure completion and satisfaction of service.
• Providing feedback on the efficiency of customer service process.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields.
• Minimum of 1 year experience.
• Fluency in speaking and writing in English
• Effective problem-solving skills.
• Good communication and interpersonal skills.
• Must be organized and able to follow a schedule.
• Ability to multitask.
• Attention to detail.
• Proactive approach to support.
• Efficient with the use of CRM Software.