Customer Service Representative at Dalco Solution

We are looking for a smart and responsible Customer Service Representative.

RESPONSIBILITIES

•  Manage large amounts of incoming phone calls
•  Generate sales leads
•  Identify and assess customers’ needs to achieve satisfaction
•  Build sustainable relationships and trust with customer account through open and interactive communication
•  Provide accurate, valid and complete information by using the right methods/tools
•  Meet personal/customer service team sales targets and call handling quotas

REQUIREMENTS

•  Proven customer support experience or experience as a Client Service Representative
•  Track record of over-achieving quota
•  Strong phone contact handling skills and active listening skill
•  Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum of OND/HND/BSc in related field.