Customer Service Representative at Continental Alarm Limited

Job Description

• Provide Products information.
• Convert Potential Customers by answering products questions.
• Suggest information about other products.
• Take ownership of customers’ problem.
• Troubleshoot customers’ problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal team
• Collect prompt and accurate feedback from customers
• Customer Service/ Issues Resolution
• Proactively anticipate customers’ concerns and complaints and provide them with quick and cordial service response.
• Monitor and anticipate customers’ requirements to minimize delays or loss.
• Review and monitor trend analysis of issues/ queries and escalate identified root problems to appropriate internal teams.
• Keep abreast of trends/ development taking place in the industry and disseminate information to teams for discussion and adoption as approved

Requirements 

• Minimum of One (1) year work experience in the customers services landscape; e-commerce platform, telco, retail, etc.
• Bachelor degree or its equivalent
• Excellent communication skill.
• Excellent report writing.
• Ability to multitask.
• Attention to details.
• Ability to honor deadlines.
• A proactive approach to support.
• Competent technical knowledge.

Salary: Negotiable
Other benefits:
1. Health insurance
2. Pension contribution
3. Performance bonus