Customer Service Representative at ConSol Limited

Location: Victoria Island, Lagos

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Ensure that customers / callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound / inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications and Experience

• Bachelor's Degree / HND / OND qualification.
• Minimum of 0 - 3 years relevant work experience.
• Must Speak English And One Major Nigerian Language.
• Working knowledge of appropriate CRM software and understanding of the Customer Service industry.
• Only applicants living within Victoria Island and its environs will be considered.

Salary
N50,000 Monthly.