Customer Service Representative at CashDrive

Job Details

• We are seeking a motivated, experienced, and highly skilled individual who will have primary responsibility for managing applications for new and existing loan portfolio.

Duties, Responsibilities

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customer
• Provide accurate, valid and complete information by using the right methods/tools
• Update customer information in the customer service databases during and after each call
• Maintaining updated knowledge of company products and services
• Adhere to credit policy and other guidelines
• Carefully analyse data and produce clear and objective reports
• Work closely with other departments during the customer onboarding phase
• Coordinate with other team members working on the same account to ensure consistent service
• Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
• Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
• Other duties assigned by management

Qualifications & Other Requirements

• Bachelor’s degree with a minimum of 2.2
• Successful completion of NYSC
• Excellent communication and negotiation skills
• Highly motivated and ability to work in a fast-paced work environment
• Outstanding customer engagement skills and a passion for creating an extraordinary customer experience
• Excellent time management and organizational skills with the ability to work in a goal-oriented environment where you will be evaluated on key KPIs
• High attention to detail and strong analytical skills
• Resides in the Lekki/Ajah Axis