Customer Service Representative at Bricklane Consulting

Job Description

• Respond to customer inquiries via phone, email or chat in a courteous and timely manner. Keeping front desk tidy and presentable with all necessary material
• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
• Greeting and welcoming desks as they approach the front desk.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.
• Stay knowledgeable- about products/services, pricing and company policies to provide accurate information.
• Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.
• Uphold our company's commitment to delivering exceptional customer experiences

Requirements

• Candidates should possess an SSCE / OND / NCE qualification.
• Strong problem - solving and decision-making abilities.
• Excellent time management and
• organizational skills.
• proficiency in using Microsoft office suite
• Proven Experience as a customer service representative