Customer Service Representative at Bizpool Africa

Job Objective

• We are hiring customer service representatives to manage customer queries and escalate compliant across a number of communication channels.
• They are expected to maintain a professional, positive manner when talking with customers in-person, over the phone or via email.

Responsibilities

• Maintaining a positive empathetic and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Escalating queries and concerns.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the products inside and out so that you can answer questions.
• Processing orders, forms, applications and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing Feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Strive to meet and go above personal and team targets and goals.
• Able to generate sales leads from calls.
• Identify and act as a company ambassador at all times.

Requirements

• First Degree in any relevant field.
• 1 - 2 years experience in similar role.
• Good communication skills and fluent spoken English.
• Must be able to speak any other Nigerian language fluently.
• Analytical and problem-solving skills.
• Computer literacy.
• Must be ableto stay calm when customers are upset.
• Ability to answer a high volume of calls and emails daily.

Salary
N70,000 - N100,000 monthly