Customer Service Representative at Bethsaida Limited

Location: Ikeja, Lagos

Job Purpose

• We are looking for a competent candidate who can serve customers by providing product and service information and resolving product and service problems, attract potential customers by answering product and service questions and providing information about them.
• The goal is to formulate strong relationships to ensure growth and preserve and augment our firm’s prestige.

Responsibilities

• Manage large amount of incoming calls
• Generate sales leads
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal/customers service team sales targets and call handling quotas
• Handle customers complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Keep record of customer interactions, process customer accounts and file documents
• Follow communication procedure, guideline and policies
• Take the extra mile to engage customers

Requirements

• B.Sc / HND in Mass Communication, English or other relevant Management or Art related courses
• Experience: 2-4 years
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different type of characters
• Excellent communication and presentation skills
• Ability to multi task, prioritize and manage time effectively