Customer Service Representative at Basol Energy Services Limited

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media promptly and professionally
• Provide accurate information about solar lighting products and services
• Assist customers with product selection based on their needs
• Handle complaints and resolve issues efficiently to ensure customer satisfaction
• Process orders, track deliveries, and follow up with customers
• Maintain records of customer interactions and transactions
• Coordinate with the technical team for installation and maintenance support
• Follow up on customer feedback to improve service quality.