Customer Service Representative at Ayara Ibile Limited

Job Summary

• We are hiring Customer Service Representatives to manage customer queries and complaints.
• You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Take customer orders and ensure they are appropriately sent to the Operations Staff and sent to the group chat.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our Product Services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc, HND, OND, NCE and other qualifications. Male and Female with working experience, fast learning and proactive ready to work attitude and ability.
• Min. Years of Experience: 1 - 5 years
• Ability to work as part of a team
• Result driven as this is a high-performance, output environment
• Ability to self-manage and self-motivate- must be a self-starter
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Self-motivated and delivering quality work and is proactive
• Ability to self-manage and self-motivate. Must be a self-starter
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Should be a resident of Lagos state ONLY!

Application Closing Date
30th November, 2023.