Customer Service Representative at Adunni Organics

Job Brief

• The target of this role is always to ensure excellent service standards by maintaining high customer satisfaction through the creation of a great customer experience.

Job Responsibilities
Process Orders:

• Process customer orders taking note of items, costs and delivery locations
• Package orders and fill our delivery note before dispatch
• Monitor delivery process, ensuring that orders are delivered as agreed with customer

Customer Engagement:

• Find out the customer's needs and recommend the right product for them to use.
• Inform customer of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
• Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics

Business Gatekeeping:

• Respond appropriately to messages from all company interphases (website, phone lines, WhatsApp, email, etc.) Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Inventory:

• Record batch production for each product noting batch numbers, dates and time of production as given by the Production Unit.
• Inspect inventory levels weekly to identify shortages and report to Production Mgr. asap
• Ensure product stock is adequate for all distribution channels and can cover customer demands.
• Maintain sales records, ensuring that daily and weekly sales records are kept as required.

Skills and Requirements

• Minimum of National Diploma in any field of study
• Excellent oral and writing skills
• Excellent selling and negotiation skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Preferred Location of Applicants - Lagos - Magodo, Ketu, and environs.