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  • Posted: Mar 22, 2022
    Deadline: Not specified
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  • 3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven b...
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    Customer Service Representative

    Department:

    Customer Service Delivery

    Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements:

    • At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
    • Customer - centric
    • Displays respectful and courteous manners.
    • Able to adapt to shift changes and rostered shift patterns.
    • Able to use the Microsoft Excel suite.
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Qualifications

    • HND/Bsc

    Check how your CV aligns with this job

    Method of Application

    Qualified candidates within Lagos should send cv/resume to humanresources@3lineng.com using the job title as subject of the mail

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