Customer Service/ Pharmacy technician at Pharmarun

As a Customer Fulfillment Professional, you will be part of the team that ensures that medical products are delivered from our distribution centers to customers in a safe, reliable, and fast manner. By joining us, you will contribute to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will be the first line when fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to customers online and in person as well as collaborating with other members to process their orders
• Product Handling: Manage & prepare packages to be delivered to all customers
• Best Practices & Safety Management: Work with a team to perform daily quality control, and oversee safety and regulations at the Pharmarun processing center

What You'll Bring

• Essential: Diploma or HND/Bachelor’s in Sciences preferably in Pharmacy, Nursing, Biomedical Laboratory, Biochemistry, Public Health, or related fields of study.
• Full professional proficiency in spoken and written English
• 1+ years of practical experience in a pharmacy, hospital, or clinic
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with the customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible to work in Nigeria

What Else You Need To Know

• Must be willing and able to work weekends on shifts
• This is a full-time position based in Lekki, Lagos
• This job will involve regular communication with customers to process their requests and answer their queries about our stock and seek support