Customer Service Personnel at S-TEE Schools

Responsibilities 

• Student and Parent Interaction: Engage with students and parents in a courteous and professional manner, addressing inquiries, providing information, and offering assistance to ensure a positive customer experience.
• Enrollment Assistance: Assist prospective and current parents with the enrollment process, explaining admission requirements, guiding through paperwork, and ensuring a smooth onboarding experience.
• Communication Hub: Serve as a central point of contact for parents, efficiently relaying information about school policies, events, and updates through various communication channels.
• Issue Resolution: Handle and resolve concerns or issues raised by parents, students, or other stakeholders, ensuring prompt and effective solutions while maintaining a high level of customer satisfaction.
• Administrative Support: Provide administrative support to the school administration, such as maintaining records, processing forms, and handling documentation related to student enrollment and services.
• Billing and Payments: Manage billing inquiries, assist with payment processes, and ensure accurate financial records related to school fees, extracurricular activities, and other services.
• Appointment Scheduling: Facilitate and coordinate appointments between parents and managementensuring smooth communication and scheduling for parent-teacher conferences or other meetings.
• School Events Coordination: Support the planning and coordination of school events, collaborating with various departments to ensure seamless logistics and positive experiences for attendees.
• Feedback Collection: Gather feedback from parents and students to assess satisfaction levels and identify areas for improvement in customer service processes and school offerings.
• Technology Support: Assist parents and students with technical issues related to online platforms, school portals, or other technology used for communication and learning purposes.
• Orientation Programs: Organize and participate in orientation programs for new students and parents, providing information about school policies, facilities, and available services.
• Emergency Response: Follow established protocols during emergency situations, communicating effectively with parents and stakeholders, and providing necessary information and support.
• Documentation and Reporting:* Maintain accurate and organized records of customer interactions, feedback, and inquiries, and generate regular reports as needed byschool administration.
• Collaboration with School Staff:* Collaborate with teachers, administrative staff, and other departments to address specific customer service needs and contribute to a cohesive and supportive school environment.
• Professional Development:* Stay updated on customer service best practices, educational policies, and school-specific information to enhance skills and contribute to the continuous improvement of customer service processes.
• Carry out other Specific Duties as assigned by the Line Manager & Director.