Customer Service Operations Representative at Sopex Hitech Services Limited

Job Summary

• The Customer Service Operations Representative will be responsible for overseeing all aspects of the customer service operations at Sopex Hitech Services Ltd
• . This includes managing customer interactions, coordinating production schedules, and ensuring that orders are processed and delivered on time.
• The Customer Service Operations Representative will work closely with the sales/marketing team, factory managers, inventory and packing teams to ensure customer satisfaction and operational efficiency.

Key Responsibilities

• Manage customer orders and inquiries through phone, email, and other channels.
• Coordinate production schedules to ensure timely delivery of orders.
• Communicate with factory managers to ensure that production runs smoothly and meets customer deadlines.
• Work with logistics teams to monitor transportation schedules and ensure timely delivery.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain accurate customer records and track order progress.
• Analyze customer data and market trends to identify opportunities for improvement and growth.
• Develop and implement customer service policies, procedures, and guidelines.
• Provide training and support to customer service teams to improve overall service quality.
• Participate in cross-functional teams to support projects and initiatives related to customer service operations.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 6 years work experience.