Customer Service Officer at WorQulture

Work Hours: 8am - 5pm (Mondays - Saturdays)

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Schedule and conduct status meetings with appropriate development resources and customer.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company's social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem solving methodologies to resolve customer issues

Requirements

• Bachelor's degree/ OND/HND
• 1-3 years’ Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.