Customer Service Officer at Work Place Centre Limited

Locations: Ogun (Sagamu) & Rivers (Port Harcourt)

Key Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Educational Qualification

• A Bachelor’s degree or HND in Business Administration, or a related field

Experience:

• 2 years professional experience in similar capacity
• Must be a Female