Customer Service Officer at Work Dey HR Services

Job Summary

• We are currently seeking a Customer Service Representative for a Logistics Company whose functional areas of responsibilities could include, but are not limited to, Customer Relations, Coordination of distribution or dispatching, inbound / outbound customs requirements and procedures as well as contacting suppliers for documentation and notifications to customers.

Job Duties

• Schedule outbound and inbound shipments.
• Provide input and complete freight bills.
• Assist with the communications with carriers when issues arise.
• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
• Organize pick-up schedules as applicable for cargo.
• Request Bills of lading from shipping lines.
• Scan and upload invoices, shipping documentation, as part of company guidelines.
• Compile and submit accurate, regular and timely reports as requested.
• Provide customer statistics regarding shipments via email or through verbal transmission.
• Keep communication flowing with customer on a daily basis to ensure the highest customer service.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Report and document any irregularities to Supervisor immediately.

Education, Experience & Skills Required

• B.Sc, HND or equivalent with at least 2 years experience in the field or in a related area. Familiar with a variety of field’s concepts, practices, and procedures.
• Computer Literacy
• Great Customer Service Skills
• People Management skills.