Customer Service Officer at Wallets Africa

Job Title: Customer Service Officer

Location: Lekki, Lagos

Job Functions/Responsibilities

• Determine the cause of a customer's issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
• Manage large amounts of incoming calls.
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media.

Requirements/Qualifications

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively.
• University degree at least. 

Salary: N120/month.