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  • Posted: Jan 13, 2022
    Deadline: Jan 31, 2022
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    Wallets Africa helps Africans and African owned businesses send money, receive money, make card payments and access loans. Onboard and perform all financial transactions from the comfort of your mobile phone or computer
    Read more about this company

     

    Customer Service Officer

    Job Title: Customer Service Officer

    Location: Lekki, Lagos

    Job Functions/Responsibilities

    • Determine the cause of a customer's issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
    • Manage large amounts of incoming calls.
    • Build sustainable relationships of trust through open and interactive communication
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers
    • Resolve customer complaints via phone, email, mail, or social media.

    Requirements/Qualifications

    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multitask, prioritize and manage time effectively.
    • University degree at least. 

    Salary: N120/month.

    Method of Application

    Interested and qualified candidates should forward their CV to: mercy@wallet.ng using the position as subject of email.

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