Customer Service Officer / Teller at GTI Group

Job Summary

• The Customer Service / Teller is responsible for providing excellent frontline service to customers by handling financial transactions accurately, responding to inquiries promptly, and ensuring customer satisfaction.
• The role requires strong attention to detail, integrity, and adherence to banking guidelines and security procedures.

Responsibilities

• Process customer transactions such as deposits, withdrawals, payments, transfers, cashing checks and other routine banking operations
• Maintain and balance cash drawer and reconcile at the beginning and end of each day.
• Verify customer identity, check transaction appropriateness, and escalate suspicious or non-standard activities.
• Adhere to internal controls, policies, regulatory requirements, security procedures.
• Maintain confidentiality of customer account information and promote positive customer relationships.
• Provide information about the bank’s products and services, and refer customers to appropriate departments for more complex services.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND with 1 - 3 years experience.
• Experience in a microfinance bank is an added advantage.