Customer Service Officer/Teller at EdFin Microfinance Bank

Job Details

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Error-free and fraud-free posting of customers’ withdrawals and deposits
• Attend to customers’ inquiries across the counter.
• Provides account services to customers by receiving deposits and loan payment, cashing cheques, issuing savings withdrawals and other financial services
• Records transactions by logging cashiers and other financial services, preparing currency transaction reports.
• Cross sell bank products by answering inquires, informing customers of new services and product promotions, ascertaining customers needs, directing customers to branch representative and relationship officers
• Completes special request by closing accounts, taking orders for cheques, providing statements, copies and referrals, completing safe deposit procedures.
• Reconciles cash drawer by proving cash transaction, maintaining supply of cash and currency
• Complies with bank operations and security procedures by participating in all dual control functions.
• Maintain customer confidence and protect bank’s operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as required
• Perform other duties and responsibilities as may be required by the Head of Operations.

Others include:

• Account opening
• Account mandate scanning and upload
• Account closure
• Follow-up on account opening documentation and file review
• Dormant account reactivation
• Stop payment order
• Cheque requisition and issuance.
• Standing instruction maintenance
• Account statement requests and reference processing.
• Set up customer on internet banking
• Issuance of ATM cards and ATM cards hotlist;
• Responding to customer’s enquiries
• And any other task that will be assigned by the supervisor