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  • Posted: Sep 16, 2020
    Deadline: Sep 30, 2020
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    Simeon's Pivot is a Management Training and consulting firm with a focus on Performance Improvement. We work with our clients (both individuals and corporations) to bring about enhanced performance by closing performance gaps through Status Revealing Diagnosis & Assessments, Training and Development, Performance Management, Leverage SolutionsTM and Human...
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    Customer Service Officer

    Location: Aso Drive, Abuja (FCT)

    Responsibilities and Duties
    Here is an outline of the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to:

    • Open and maintain customer accounts by recording account information.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Manage large amounts of incoming calls.
    • Generate sales leads.
    • Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
    • Support sales and development departments.
    • Provides product & service, or technical information to clients by answering questions and requests.
    • Achieve set target sales for the month.
    • Resolve customer complaints via phone, email, or social media.
    • Participate in the accelerated growth of company turnover by increasing the customer base.
    • Inform customer of deals and promotions.
    • Assist with placement of orders, refunds, or exchanges.
    • Compile reports on overall customer satisfaction.

    Qualifications and Skills/Competencies

    • Bachelor's Degree
    • High level of Professionalism.
    • Strong technical skills.
    • Organized, meticulous, and confident.
    • Result Driven Attitude.
    • Product Knowledge.
    • Strong analytical skills.
    • Strong phone and active listening Skills
    • Information technology.
    • Written and Oral Communication.
    • Team working skills.
    • Good relationship skills.
    • Attention to details

    Knowledge:

    • People-oriented and results-driven.
    • Demonstrable experience with customer's service experience.
    • Ability to architect strategy along with good relationship skills.
    • Excellent active listening, negotiation and presentation skills.

    Method of Application

    Interested and qualified candidates should kindly send their CV to: jobs@pausefactory.org using "Customer Service - Abuja" as the subject of the mail.

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