Sika Manufacturing Nigeria Ltd, a fully-owned subsidiary of the worldwide Sika Group was established in Lagos in 2014.
Sika Manufacturing Nigeria Ltd includes research & development, production, sales and administration.
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In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand. You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service.
General Responsibilities
Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
First customer contact: Regular information exchange with customer
Prompt response time in terms of client enquiries and delivery
Ensure verified processed sales order are converted to invoices in line with Sika's condition of sale
Documentation of customers management
Creation of credit notes after confirmed returns and approvals
Manage sample request and records after all required approvals
Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
Registration and onboarding new clients with all necessary documentation and approval
Qualifications
BSc/HND in business or related field
Minimum 3 years cognate experience
Proficiency in Microsoft Office
Excellent presentation and analytical skills
Strong communication and negotiation skills
Attention to details
Excellent organization & time management skills
Fluent English (written and oral)
Proven track record of work experience in Sales or Logistics
Gmail
Yahoomail