Customer Service Officer at Rigo Microfinance Bank Limited

Location: Ajah / Lekki, Lagos

Job Summary

• We are looking for diligent, skilled and responsive Customer Support Professionals to engage with our esteemed customers on behalf of the Bank and provide valuable assistance to solve customers' complaints.

Key Responsibilities

• Constant communication with customers through different channels- telephone, email etc. to understand customers' peculiar needs and provide answers  to all questions about the company’s services;
• Maintain positive, professional and empathetic attitude toward customers;
• Knowing all the company’s product so as to answer questions and provide solutions ;
• Ensure accuracy and protection of all customers’ confidential information
• Assist customers to resolve complaints and solve difficulties arising from digital banking;
• Participate in digital marketing and awareness campaigns to enlarge customer base.

Job Requirements

• Minimum of HND / B.Sc in Communication, Marketing or any related field.
• 1 - 3 years proven experience as customer service representative, sales/marketing agent or any related position.
• Ability to work with team.

Skills:

• Emotional intelligence;
• Strong interpersonal, communication and active listening skills;
• Computer literacy (proficiency in Microsoft office suite and familiarity with digital banking tools);
• Attention to details;
• Ability to multitask.

Remuneration
Negotiable and attractive.