Customer Service Officer at Resort Consult Limited

A prospective Tier 2 microfinance bank in Lagos area of Ogun State requires the service of a dynamic result-oriented individuals, with proven record of accomplishment, to serve as its Customer Service Officer.

Job Description

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any service
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service.

Job Requirement

• A bachelor’s degree, OND or HND in Banking & Finance, Business Administration, Accounting or any numerate disciplines and the Social Sciences.
• At least 2 years work experience.
• High computer literacy.
• Strong interpersonal and analytical skills.
• Good written and oral communication.
• Attention to details.
• Assertive and self-driven.
• Candidate must live within or around Ojodu-Berger area.